Human Resources Certification Institute (HRCI) Practice Exam

Which pairs of words are most likely to positively affect the collective attitude of a team?

1. Job involvement and employee engagement

2. Job enlargement and job enrichment

3. Fair pay and feedback

4. Social pressure and emotional contagion

The correct answer is: Social pressure and emotional contagion

Social pressure and emotional contagion are likely to positively affect the collective attitude of a team because they both involve a sense of camaraderie and shared emotions. Social pressure encourages individuals to align their behavior with the norms and expectations of the group, while emotional contagion is the spread of emotions from one person to another. This can create a positive, uplifting atmosphere within a team. On the other hand, options A and B are focused on individual job satisfaction and may not have as much impact on the collective attitude of the team. Option C may have some positive impact, but may not be as strongly correlated to improving the overall team attitude as social pressure and emotional contagion.