Human Resources Certification Institute (HRCI) Practice Exam

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Which of the following recognition programs is not entitlement-oriented?

  1. Service awards

  2. Employee of the month

  3. Sales awards

  4. Longevity bonus

The correct answer is: Sales awards

Recognition programs can be categorized into entitlement-oriented or non-entitlement-oriented programs. Entitlement-oriented programs are those that employees expect to receive based on meeting certain criteria, such as a specific number of years of service or hitting a sales target. Service awards, Employee of the month, and Longevity bonus are all entitlement-oriented recognition programs. Employees often see these programs as something they are entitled to receive for meeting specific criteria like years of service or performance targets. On the other hand, Sales awards are not entitlement-oriented. They are typically based on performance or reaching specific sales goals. These awards are not something employees necessarily expect to receive and are usually tied directly to individual or team achievements in sales performance.